Artificial Intelligence and the Future of HR

The world is being swept up in a digital revolution. Within the past few years, the workplace as we know it has been going through a major transformation – and central to that transformation is artificial intelligence.

Artificial intelligence, or AI as it’s more commonly known, is a hot topic of discussion that continues to permeate through the insurance industry and the HR function is no exception. 

However, despite a flurry of concerns surrounding the future of the job market, there is a lot of evidence to suggest that AI will impact HR more positively than you might think.

Take chatbots, for instance. While many of us are used to dealing with the likes of Amazon’s Alexa and Apple’s Siri to assist us with our day-to-day queries, the introduction of HR chatbots could reduce the amount of time HR professionals spend answering basic HR-related questions by as much as 50%, according to

What’s more, according to an article published on, 92% of HR leaders believe chatbots will play a key role in the enhancement of the employee service. The article went as far to claim that chatbots will act as the newest member of the HR team.

By introducing chatbots to deal with the most mundane questions an employee might ask, such as those in relation to holiday allowance or online pay slips, more time will be available to deal with the intricate and urgent matters that can occur.

So, contrary to what its name suggests, the evolution of AI will make the HR process a lot more, well, human. And it doesn’t stop at chatbots. The introduction of AI and machine learning could transform everything from recruitment and onboarding to the overall employee experience, to say the least.

The progression of artificial intelligence can certainly act as an enabler for the modern-day HR function – but it is crucial that your team is ready and upskilled to deal with the tides of change this evolution will undoubtedly bring.

By upskilling your current workforce and securing a proper change management professional, you will reap the benefits of artificial intelligence – and Avencia can assist you during this time. We have a team of dedicated professionals who can answer all your queries as you prepare your team for the future. You can learn more about what we do and how we do it by calling us on +44 (0)203 861 9360, or emailing us at