The Burden of Bad Managers

Bad managers. We’ve all had one. But did you know that bad managers account for over 40% of stress-related absences in the workplace?

Just like how the benefits of an effective manager can be felt across an entire business, the ripples of a poor leader can lead to the disruption of an entire workforce. Managers who are unequipped or unwilling to handle their people create toxic environments for their employees, which massively affects retention rates.

What’s important to know is that the role of the line manager goes way beyond appraisals and authority. Yes, a good manager must be a strong leader. But a good manager must also act as a coach, a guide and, when appropriate, a confidante, if they want to have a positive impact on their people.

In today’s world, when it comes to leadership, soft skills are just as important as commercial acumen and technical expertise. Empathy is a key contributor to organisational success - if an employee is not feeling heard or valued, they will become disengaged. And if a person becomes disengaged, your whole team’s performance will undoubtedly suffer.

This matter of engagement all boils down to a manager’s ability to adopt a situational leadership style and constantly seek self-development. Remember: 70% of employee engagement happens at local level and is directly impacted by managerial relationships.

However, willingness from line managers isn't enough. Organisations must ensure leaders are given coaching and support when transitioning into a new role.


At Avencia, we can help. We hold regular workshops, specifically designed for insurance industry professionals and HR, where we cover everything from situational leadership styles to engaging talent through career development talks. Sound like something you’d be interested in? Then give us a call today on +44 (0)203 861 9360, or drop us an email at